The Adventure Engine Summit system is the most powerful reservations and booking management system on the market today. The Summit system is designed to meet your company’s unique needs, whether you are a small to large tour supplier, tour operator or agent, or are involved in a community or regional program.
We suggest you schedule a quick demo with us to narrow down the functionality you require based on your business, but if you want to browse the features of the Adventure Engine Summit system, the following feature list shows some the major functionality. Features can also be reviewed in 2-5 minute videos by visiting our video gallery.
Tour Programming
- Quick and easy start up
- Adventure Engine staff program all original tours/products
- Each trip can be set up with unique add-ons such as optional gear and other extras
- Flexible pricing (rentals, discounts, add-ons, shoulder season, peak season) automatically calculated at checkout
- Hot seats (last minutes seat sales)
- Coupons for VIPs, marketing programs, and more
- Create custom client questions and contact information that customer fills out
- Waiver, terms & conditions upload – customer must check to agree before proceeding through checkout
- Include trip description, summary, itineraries, extra information
- Set when each departure is removed from online sales
- Add additional tours/products to bookings
- Accommodation options where customer chooses arrival and departure dates
- Create unique logins and rules for staff
- Fully scalable – load two trips or two thousand trips.
Payment
- Set your payment type: tentative, deposit, or full payment
- Payment options are per trip
- Payment processing at time of sale or during order fulfillment
- Automatic reminders to customers for balance owings
- Customers can login to pay balances
- Accepts all major credit cards
- Integrates with existing or new merchant accounts
- Tax calculation based on product
- Supports multiple currencies
- CVV2 (security code) support
- Record offline payments
- Create coupon codes for discounts
- Create automatic discounts and/or premiums
- Program seasonal pricing, weekend pricing, or other date based rules
Reporting
- Pre-defined reports for quick and easy reporting
- Custom reports
- Save, print, or export reports
- Sort, group, and change column order
Confirmations and Other Documents
- Automatic email confirmation to customers
- Email confirmations are copied to tour supplier, agent, etc.
- Program photos, waivers, maps, and other documents directly into email confirmation
- Load terms and conditions per trip
- Terms and conditions are repeated in customer email confirmation
- Public notes included in email confirmations
Training and Support
- Free training and orientation
- Free live telephone, Skype, email, or screenshare technical support
- Available seven days a week, during irregular hours for clients in other timezones
- All support based in-house
- Complete online manuals, training videos, and helpful tutorials
Live Software Updates
- Instant access to new functionality and features
- Free monthly and quarterly updates and software improvements
- Software upgrades are fully automatic, no installations required
- All existing data kept intact when upgrading
Security
- PCI certified via Security Metrics
- Regular vulnerability testing by Security Metrics
- Uptime monitoring (every minute) by Pingdom
- Cloud hosting powered by Rackforce
- Fully scalable bandwidth and processing powered by Rackforce.
- Daily data backups
- Integrated IP blocking security feature
- 256 bit SSL Encryption with full HTTPS support
- Multiple administrator logins
- Limit administrative sections accessible to staff logins and agents
- Administration area access and booking edit history
Base Module
- Real-time Booking Engine (displays availability, price, dates, itineraries, gear requirements, level of difficulty, min/max seats/trip, waivers, deposits and photos)
- Online store capabilities (online sales processing, customers can check availability and book on their own from your web site)
- Search offers options for similar trip or departure results if sold out
- Bulk Export via XML API
- Live seat availability
- Support for daily manual or automated inventory adjustments via XML API
- Multiple options by departure time or offering
- Support for multiple searchable locations
- Multiple pricing levels
- Built-in seasonal pricing via rules engine
- Ability to hide items from list and reseller channels
- Assign tags to multiple products
- Expiry date for seasonal products
- Specify additional custom tags
- Customizable description fields, itinerary, inclusions, exclusions, things to bring, etc.
- Quickly edit bookings from new bookings widget or booking search screen
- Ability to track booking status
Agents
- Network with existing agents/resellers
- Create unlimited agencies
- Set automatic commissions
- Assign rules by agency as well as for each agent within the agency
- Control net rates by trip and by agent
- Agents can see real time availability and book clients on trips
- Client information entered by agent is automatically listed in operator system
- Sale by agent automatically updates inventory for operator and online
- Automatic receipts and port sale collateral emailed to client
- Full reporting for both agent and your staff to view accounts receivable/sales
- Control access by agent/staff to jsell trips or refund/transfer/edit/report/use merchant account
Inventory and Rule Setting
- Share inventory between multiple trips
- Make inventory mandatory or optional
- Make inventory included or at an additional cost
- Prices of inventory can be set based on trip and date
- Set in-use times for inventory items
- Black out dates
- Adjust inventory by day
- Transfer clients from one inventory item to another
- Set items to be viewable by client or staff only
- Set whether item affects availability or not
- Real time inventory management
Channel Management Tools
- Create reseller relationships
- Ability to apply commission rate per reseller / agent
- Allow resellers to sign-up directly or add them yourself
- Use your own payment or the our gateway to manage affiliate and reseller payments
- Control which products appear in which channel
- Co-brand reseller & affiliate websites
- Full XML API access to reseller channels
- Create unique tours and activities for specific channel
- Allow channel access on an option level
- Import email confirmations from supported third party vendors to generate bookings and update reports
- Allow trusted partners to login and access your point of sale, perfect for activity desks or concierge
- Booking Agent administrator support for agent sales tracking
- Support for embedded referral codes in URL
- Support for embedded promotional codes in URL (for special promotions or discounts)
Administrative Tools
- Web-based administration area
- Customizable dashboard with multiple widgets
- Full-featured Customer Relationship Manager (CRM)
- View and process bookings online
- Full featured point of sale including ticket printing
- Ability to print receipts and vouchers
- Email receipts and vouchers directly to customer from booking details screen
- Inventory management and live availability
- Daily inventory reporting
- Full vendor support and management
- Integrated Editor for updating descriptions
- Google maps integration on all product page
- Automatic confirmation emails with automated status change emails
- Full featured reporting section to generate reports and export data
Marketing Features
- Use your own domain name or use your unique Adventureengine sub-domain
- Export feeds to third parties (via XML API)
- Item images thumbnails with larger lightbox version
- Coupon and discount support through powerful rules engine
- Discounts based on number of guests booking (quantity discounts)
- Export customer contacts for use with email marketing systems
- Bookings notes with direct email to customer feature
- Customizable booking fields
- Full integration with Google Analytics or other third party analytics packages
- Support for conversion tracking codes
Designed for Your Brand
- Website ecommerce page to designed with your branding
- Email receipts and vendor documents with your logo and custom branding
- Professionally designed white label is ready to go, no coding required.
- Easy to change image gallery
- Simplified graphics upload process
- Ability to embed tours and activities right into your existing web pages
- Use any web page editor software to create custom designs for your booking engine
- Link directly to items by tag or search term
- Link your “Book Now” buttons from your current website to your product pages
Customer Booking Tools
- Smart search by keyword or location
- Simple two step booking with no guest registration
- Integrated availability calendar
- Browse tours & activities by tag
- Built-in availability search
- Search by keyword, location, or tag and date
- Printable receipt
- Downloadable voucher
- View booking status online
- Share tours & activities with friends on Facebook or Twitter
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Sailing Holidays Ltd – Francis Burdett-Coutts, General Manager
The ability for clients to log directly into their booking and make payments has been of huge benefit to us and our clients. We’ve used this method for two years, each year more clients use this option to make their payment as they can make the payment at a time that suits them, without the need of a phone call. The client receives an automatic transaction receipt from Adventure Engine, which eliminates the need for us to be involved in the process.
Three years ago the government introduced the need for us to give Advance Passenger Information to the airline, the clients are able to log into their booking and leave their passport details, for each member of their party, without us getting involved. Adventure Engine makes this process easy and the reports give us the information in a format that can be uploaded into the Airline’s system.
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